Helo iPerintis.

Kelaka, oke. Kerja as support provider. They either think we know everything, or that they know too many things.

Kadang-kadang nak jerit kau ingat aku Tuhan? Tapi mesti kadang-kadang diorang pon rasa nak cakap kau ingat aku bodoh?

Know you users. That's the main point. PETRONAS environment memang ramai UTP dropouts graduates, so it's common that they are very well IT literate.

If they called, don't ever go and say 'Tekan start, then dekat all programs tu tengok RealVNC. R. E. A. L...'

Memang kenelah ayat macam 'As an UTP IT Graduate, saya dah carik kat add remove pon takde, dik.'

Ha-ha. Baru nak gelak malu diri sendiri kan.

Know your users. Know your users. If they are marked with either technician/non-exec, usually these people aren't very IT literate. Because they practised skills.

One funny occurance.

Hello. iPerintis? Ni lah, saya ada problem. PC saya tak boleh bukak.
Hurm? Dah sambung plug?
Dah..
Hurm? Dah tekan butang on?

...

...

...

ALLAH! LUPE TEKAN ON!

Kerja yang penat, tapi seronok!